Expert work pricing
In short
Expert work is priced by job size — Small (under 30 minutes) and Medium (about an hour) at fixed prices, Large billed hourly against an estimate and a cap you approve before anything starts.
Some work needs a human: an escalated decision the agent stopped on, a review you want before going live, or a problem you would rather hand to a specialist.
Job sizes
| Size | Shape | Pricing |
|---|---|---|
| Small | Under 30 minutes | Fixed price |
| Medium | About an hour | Fixed price |
| Large | Longer, open-ended | Hourly against an estimate and a cap you approve |
Rates are published and all-inclusive. You see the price before the request is sent, never after the work.
What you approve
Nothing starts without your acceptance. For Large jobs that acceptance includes a cap: work stops at the cap and comes back to you rather than continuing on your wallet.
Most reviews need no project access
An escalation carries a review brief — what was asked, what the agent was about to do, why it stopped, and where the project stands. Most verdicts are decided from the brief alone. When hands-on work is needed, the expert gets a scoped, time-limited access grant that names the project, expires on its own, and can be revoked in one click.
What is free
Reporting a Sapilon defect, sending feedback, and asking about billing or account access cost nothing. We would rather hear about a bug than charge you for reporting it.
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